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Success Stories

Government Clients…..

Securities and Exchange Commission (SEC) –

  • Managed workstation compliance and software deployments for the end user community resulting in a 98.7% system compliance of all active nodes within the Enterprise. Correction of all communication and reporting issues to SMS, BigFix, WSUS and ePO for anti-virus, security and application patching
  • Maintained the remote access infrastructure including Citrix, VPN, OWA and Blackberry Enterprise services while sustaining over 99.8% availability
  • Provided coordination and support for the SEC’s full Blackberry device refresh project. Completed project ahead of schedule with no loss of data or out of scope downtime.

US Dept. Of Justice – Executive Office for Immigration Review -

  • Integrate multiple monitoring tools and automated scripts to create a single point for viewing the network health and site connectivity, decreasing network downtime and increasing response times to allow staff to be more proactive while managing the EOIR Enterprise infrastructure.
  • Conducted site analysis for JCON IIA requirements task resulting in the creation of requirements documentation for content Management staff. This document was successfully utilized to derive project requirements for upcoming tasks and assist in the creation of schedules

US Railroad Retirement Board (RRB) -

  • Custom onsite Help Desk analyst training successfully enabling 5 identified help desk staff to meet all requirements necessary to obtain certification as HelpDesk Analyst (HDA)

United Stated Navy, Guantanamo Bay Cuba -

  • Successfully installed, integrated and upgraded network infrastructure including Cisco Switches, fiber expansion modules and fibermux’s
  • Trained identified personnel who went on to successfully provide the continued support of the installation

Commercial Clients…..

TMG, L.L.C. -

  • Complete IT infrastructure management successfully proving 24x7 response times for onsite and remote personnel.
  • Provide web development and hosting services for TMG’s event management sites to include registration pages, auto responders and database download capabilities.

Pension Rights Center –

  • Crisis management to recover all data and mail from crashed server that was completed in 24 hours without loss of any user data
  • Maintained infrastructure for next 3 years without an incident

National Association of Chain Drug Stores (NACDS) -

  • Successful complex migration of mail system to Microsoft Exchange 5.5 completed on time and on budget
  • Based on performance selected as vendor to provide guidance and troubleshoot any subsequent advanced issues for NACDS and its subsidiaries at remote locations

VIPDesk –

  • Successfully provided logistical and infrastructure support for client’s move under severe time constraints
  • Analyzed, recommended and implemented modifications to support future staffing and utilization projections
  • Based on performance retained as primary onsite and remote support vendor